We are highly committed to safeguarding and protecting all children and adults who come to Beacon House. We have a robust safeguarding framework in place, and we also have a comprehensive safer recruitment practice. If you have any questions or concerns related to safeguarding, please get in touch with us and ask to speak to one of our Designated Safeguarding Leads.

Safeguarding Policy

Safer Recruitment Policy



Complaints Policy

At Beacon House we always strive to offer a responsive, sensitive, kind and efficient service to people who get in touch with us. However, we know that we don’t always get it right and we are keen to hear from you if you have ideas about how we can improve and develop.

If you have feedback, we would like to hear from you. You are welcome to call or email us and your message will be passed to the relevant member of our leadership team. You are also welcome to share feedback via our website here.

If you would like to initiate our complaints procedure, please see our policy below for your next steps.

Compliments, Concerns and Complaints Policy

Data Protection

Beacon House takes its data protection responsibilities very seriously. If you have any questions about how we collect, store and process data please get in touch with our data protection officer, Dr Shoshanah Lyons, on 01444 413 939.

Privacy Policy for adults

Privacy Policy for children

Equality Policy

We strive to be an inclusive, respectful and client-led service. Everyone is welcome here. We warmly accept referrals for the young to the elderly; and from all walks of life. We have therapists in the team with a lot of experience of working with individuals and families who bring diverse life experiences, perspectives and priorities; and the uniqueness in all of us will be celebrated. Being a service who is committed to diversity means that we try to create an environment where our clients can bring their whole self to their relationship with us.

Equality Policy

Our Anti-racism Position Statement